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Rubinokids carries out shipments in Italy and throughout the world exclusively via the express courier service offered by the carriers DHL and GLS.
All shipped goods are carefully packed in our offices and shipments always depart from Italy.

Everyone
Orders that are properly filled out and paid for will be processed within two
working days: all shipments leave from Rubinokids, (Italy),
only on weekdays, from Monday to Friday, from 9.00 to
17.30

The return is the responsibility of the Customer.

In order to send one or more returns to RubinoKids, the Customer is required to comply with specific conditions:

A) All items for sale on the RubinoKids website are delivered to the
Customer with an authenticity tag attached to the head by a
Disposable security seal with the RubinoKids logo. The boss goes
Possibly tried without removing the tag and without tampering
The guarantee seal. The return will be accepted only with the seal of
Safety perfectly intact, which can be a plastic seal
With its thread or, in the case of certain footwear, a label
Placed on the sole.
Under no circumstances will returns with the security seal cut, broken, detached, removed or tampered with will be accepted.
B) The items to be rendered must not have been worn, ironed, washed or treated in any way.
C) The heads must necessarily be made under the same conditions in
Which have been shipped to the Customer and must be packaged and
Properly packed.
D) All other garment labels,
In both fabric and pendants, they must necessarily be intact and in
No cases removed from the article.
E) The goods to be returned must
Be delivered physically and solely to the Express Courier no later than 30 days from the date of delivery.